Oyo Rooms

I made a reservation thru Epedia for 8/9-8/11 in Muskegon. I was aware it was non refundable.

When i went to check in, the clerk told me of a problem with all of the "hotel" rooms and all they had was extended stay rooms. She told me that those rooms had more wear and tear, they were in the process of replacing the linens to the "better" ones, but she herself didnt recommend those rooms. I had my son with me and was not ok with this. She said...i dont blame you and i will approve a refund, all you have to do is have Expedia call us.

Expedia tried, no answer. Expedia emailed them. The manager, Mishra, said no to the refund. I would never have cancelled the reservation had i known it wouldnt be refunded.

First of all, that hotel was horrible, dirty, and not in a safe area.

Secondly, the fact they charged 158.00 was robbery. I am demanding my refund that was promised me from the clerk who suggested i not stay there.

Below, I have attached an email that I sent to the hotel's director, Lisa Karen, at the location. I did this so that you may understand that I wanted to resolve this at the hotel.

All parties with whom I dealt were polite and courteous; however, they seemed afraid to do the right thing. I, James A Foster, booked my room through booking.com. Upon my arrival, I mentioned this and was then given my room key to room 626. This happened after I was required to pay double the cost of the room as a hold.

There was no mention of the parking fee either, but nonetheless, it was paid. We started out for our room. The elevator going to our section of the hotel was non-operational. Only one other elevator was operational too.

We had to wait ten minutes for an opportunity to get on the elevator. After a few more minutes, we were directed to the maintenance elevator. When we got to our floor, we couldn't find our room. We then waited for the elevator again.

As the minutes passed, we decided to take the stairs to go back downstairs to figure out how to get to our room. When we entered the corridor, we saw that our section of the floor was through a passageway that led either to the stairs or the other section. I think it would have been appropriate to tell guests about these obstacles. Having had two heart attacks and a stint placed in my heart, walking up and down the stairs isn't recommended.

When we entered the room, we noticed a strong smell of must and cleaning materials. I appreciated the cleaning materials, but guests shouldn't have to experience mustiness. Through booking.com, I requested an additional bed, which wasn't there. This maze-like situation was surprising and far from amusing.

I then spoke to the desk manager, Max Gans, who waived the resort fee, which I thought was fair. So, I went to my room for the night. The next morning, before going to the gym, I noticed a letter on my door stating that I would be charged $400 because smoke was detected. I then went to ask to speak to the manager, and was told he would be in at 1:00 PM.

They printed the smoke report for me, which showed one spike. I thought it was quite a coincidence that shortly after reporting and receiving partial compensation, the room's smoke detector was allegedly triggered. When I returned at 1:00 PM, I was told Max was on lunch. I asked which it was, and the story changed: 'oh, he's on a break; he will be back in fifteen minutes.' I said that I would wait.

After the gentleman checked a few times, Max appeared several minutes later. When I asked about the charge, he said it was already done. I asked to speak to his boss and was told that she would say the same thing. I asked to see the specs of the detector, including when and how they are calibrated and maintained.

He said that he didn't know and that I would have to ask Lisa. In closing, I am not only disappointed but also concerned. The booking.com rate can easily be nullified with these erroneous charges. Not to mention, I have yet to walk around the hotel or Vegas without being inundated with the smell of smoke.

So, I ask that my entire stay be made complimentary. This is not how I understood the hotel to operate based on reviews. I am reaching out because these practices are not what I would expect from your reputable corporation. Please let me know how you intend to resolve these issues.

If you are unwilling or unable to do so, please forward my complaint to someone who can.

Good Evening, Lisa.

First and foremost, I hope this email finds you well, in good health and spirits. I was given your email information by Mr. Maxwell Gans. However, I initially asked for contact information for whomever you answer to.

I did this because, in a very polite way, he stated that you were the only person to whom I could relay my concerns. Since I realize that this matter will not be handled at this level, I'm writing to request the phone number and email address for your supervisor.

It is unfortunate that I must take this route, but I am committed to pursuing it. Thank you in advance for your understanding and consideration.

The website lied to me about having availability and said I could buy one for 43 dollars, so I proceeded with the transaction. I went to the physical Oyo Motel, then the office told me there were no rooms available, so I tried to ask for my refund but they said it's not their problem.

I went to the website and even called, but my refund isn't showing up and it says I have no refund. I would love to get my money back, please.

Filthy, roach-infested room, black mold in the bathroom, dirty towels from the office, or no towels at all. I have pictures. Rude, disrespectful, racist staff.

The front desk was rude, disrespectful and wouldn't give me my refund back. They told me to leave because the date was incorrect and I was very disappointed. I wouldn't recommend anyone to stay at the hotel.

I have yet to still speak to anyone from manager and everything and I find it to be very unprofessional the room was a disgrace before I got there now like a full refund or a free night now with the purchase I had paid half cash and half debit card never received the payment back or anything a call from manager nothing

Below, I have attached an email that I sent to the location's hotel director, Lisa Karen. I share this so you can understand that I tried to resolve this issue at the hotel first. Everyone I dealt with was polite and courteous, though seemingly afraid to take action. I, James A. Foster, booked my room through booking.com. Upon arrival, I informed them of this and then given my room key to room 626. This was after I was required to pay double the cost of the room as a hold. There was no prior mention of the parking fee, but it was nonetheless paid. We began our trek to our room, but the elevator servicing our section of the hotel was not operational. Further, only one other elevator was working. We had to wait ten minutes for an opportunity to get on the elevator. A few more minutes passed by before we were directed to use the maintenance elevator. Once we arrived at our floor, we couldn't locate our room. This led to further frustration and another wait for the elevator. We eventually decided to take the stairs to go back to the lobby to find out how to get to our room. In the corridor, we discovered that our section of the floor was accessible through a passage that led to the stairs or another section. I think it would have been considerate to warn us about these abnormal navigation challenges. Having suffered two heart attacks resulting in a stint being placed in my heart, using stairs is not recommended for me. Upon entering the room, we encountered a strong mix of a musty smell and cleaning materials. While I appreciate the cleanliness, the musty odor is not something guests should have to endure. Furthermore, through booking.com, I had requested an additional bed that was not in the room. As a result, this became a less than amusing surprise for us, like navigating a maze or an escape room. I later spoke with the desk manager, Max Gans, who kindly waived the resort fee. I found this fair, and therefore retired to my room for the night. The following morning, before using the gym, I found a notice on my door stating that a $400 charge would be added to my bill because smoke was detected. I asked to speak with the manager and was told he would be in at 1:00 PM. They were kind enough to print the smoke report for me, which showed one single spike. It seems highly coincidental that shortly after reporting my issues and receiving some compensation, the room's smoke detector allegedly went off. I returned at 1:00 PM as suggested, but was told that Max was out for lunch. I agreed to wait. After a few checks with the front desk, Max eventually appeared. When questioned about the charge, he revealed it had already been processed. When I requested to speak with his superior, he advised that she would likely say the same thing. I asked for the smoke detector's specifications, its calibration and maintenance schedules information to which he responded that he didn't know but suggested I should ask Lisa about it. In closing, I must express not only my disappointment but also my worry. The rate I got through booking.com is easily canceled out by these unwarranted charges. Moreover, I haven't been able to move around this hotel or Las Vegas without being overwhelmed by various smells. Consequently, I request my entire stay be at no cost. This is not the experience I expected based on the hotel's reviews. I'm reaching out because this doesn't seem like standard operations for a reputable corporation like yours. Please let me know how you plan to address this. If you're unable or unwilling to do so, please forward my complaint to someone who can.

Good evening Lisa,

Firstly, I hope this email finds you well and in good health and spirit. I obtained your email information from Mr. Max Gans. However, what I initially asked for was the contact information of your supervisor. I did so because Max politely indicated that you were the only person with whom I could voice my concerns. We all answer to somebody, which is why I am writing to you to obtain this information. It's clear that this issue won't be resolved at this level and while it’s unfortunate that I must take this route, I am determined to pursue it to the end. I thank you in advance for your understanding and consideration.

I ask the clerk, what's the cheapest room rate and she asked for my ID and visa, then she charged my card...I said what are you doing, I only ask for a price quote...she said well there are no refunds ...I feel like I was robbed...been trying to contact these OYO number for costumer service but no one answering those numbers...

This hotel said they allowed pets,emotional support pets, and service pets. They do not.

I Googled hotels at Myrtle Beach that allowed pets and they were on the list. When checking in they said no pets. Also the hotel wanted various deposits ranging from $100-$250 a day for the room,$15 remote, $15 key ,unrefundable $15 per day parking and more. I was never told ahead of time about these deposits and would have never booked this trash pit.

Garbage everywhere, needles laying around the parking lot, construction materials scattered throughout. I refused to stay at this hotel because of the pet policy, and of course all the trash and drug needles everywhere and the hotel refused to refund my $330.

I believe this place should be shut down for scamming there customers by lying and not telling customers ahead of time the outrageous rules and deposits. They are more than 30 compliant of similar problems from other people as well on the hotel site.

I checked into this hotel on June 20th 2023. The room was absolutely disgusting.

No pillowcases, no towels, dirty bed linens, roaches everywhere, refrigerator was dirty, blood or what appeared to be blood on wall, carpet was very dirty. Was told no ther rooms available, and assured I would receive a refund after calling customer service. As of now I still haven't been refunded. I was told the refund had been issued twice, but due to an unknown technical issue, it failed.

I was told it has been processed again.

However I still have not received it. I have all conversations about the issue recorded, as well as pictures of the condition of the room.

The room discusting, the area ugly, the driveway is broken and almost damaged our car when we fell in the hole, the beds has no pillow cases , has no light, its terribly awful, no carpet, no soap or shampoo, we asked for clean sheets and the very rude staff said u probably have extra people that u ask for extra , followed me to the room and gave us nothing, had to call customer service for two hours to get a sheet , room smell and people smoke and do drugs outside in their cars or pool was even more ugly and dirty, there is ducks in it, poison ivy outside

The room was not cleaned before my arrival, the reception girl didn't care. As soon as you entered the reception, it felt depressing.

You could hear Venezuelans and Ecuadorians speaking at the entrance, waiting for 'the group' to take them to the border.

These guys are criminals smuggling people to the US and OYO hotels surely must know this. So besides being a horrible hotel, they're criminals.

The hotel has dark sheets with stain , the manager is rude, cant even talk english, didnt give us extra sheet when we told them our sheets seems dirty, followed us to the room, asked so many questions and didnt provide anything, customer service is terrible, no carpet in room, windows are barely blocking window , room smell like cigarette and drugs , just horrible hotel