2.8K Oyo Rooms Reviews | oyorooms.com @ PissedConsumer

Anonymous

Guest-5744955

Dallas, Texas

Ripped off

Mar 28, 2024

1.0

The worst hotel Ive ever been at due to the lack of understanding of customer service. Why hire people to run your hotel if you intend on being successful. The staff here is cheap and hateful. Cant understand English. They stole my deposit because a piece of ice was on the bed. *** They used local grocery store bags for trash bags. The heat and air dont work. The linens were stained brown.

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User's recommendation: Find a different place to stay

Casandra E Ldd

Casandra E Ldd | |

Monroe, Louisiana

Refund owed to me failed

Jan 08, 2024

1.0

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I checked into this hotel on June 20th 2023. The room was absolutely disgusting. No pillowcases, no towels, dirty bed linens, roaches everywhere, refrigerator was dirty, blood or what appeared to be blood on wall, carpet was very dirty. Was told no ther rooms available, and assured I would receive a refund after calling customer service. As of now I still haven't been refunded. I was told the refund had been issued twice, but due to an unknown technical issue, it failed. I was told it has been processed again. However I still have not received it. I have all conversations about the issue recorded, as well as pictures of the condition of the room.

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Loss:

$49

Cons:

Everything about this business

Preferred solution: Full refund

User's recommendation: Do not book with oyo.

Fattaneh t |

Dundee, Florida

It ruined my vacation

Feb 17, 2024

1.0

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The room discusting, the area ugly, the driveway is broken and almost damaged our car when we fell in the hole, the beds has no pillow cases , has no light, its terribly awful, no carpet, no soap or shampoo, we asked for clean sheets and the very rude staff said u probably have extra people that u ask for extra , followed me to the room and gave us nothing, had to call customer service for two hours to get a sheet , room smell and people smoke and do drugs outside in their cars or pool was even more ugly and dirty, there is ducks in it, poison ivy outside

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Loss:

$3000

Pros:

Rooms are big

Cons:

Its terrible
No carpet
No light

Preferred solution: Full refund

User's recommendation: Zero

Fattaneh t |

Orlando, Florida

It’s disgusting and has to be reported to health department

Feb 16, 2024

1.0

Oyo Rooms - It’s disgusting and has to be reported to health department

The hotel has dark sheets with stain , the manager is rude, cant even talk english, didnt give us extra sheet when we told them our sheets seems dirty, followed us to the room, asked so many questions and didnt provide anything, customer service is terrible, no carpet in room, windows are barely blocking window , room smell like cigarette and drugs , just horrible hotel

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Cons:

Its very dirty
Pool and view is u
Sheets are gray

Preferred solution: Price reduction

User's recommendation: Zero, please don’t event try to waste your money

Guillermo C Uwx

Guillermo C Uwx | |

Iseyin, Oyo

I have not received my refund of 350.00 and I made a claim on January 30th.

Feb 13, 2024

1.0

Oyo Rooms - I have not received my refund of 350.00 and I made a claim on January 30th.

I booked a room for 2 weeks over the phone. Paid $632.00 I had a family emergency and checked out early . I was supposed to receive a refund of 505.00 and I only received 113.00. The representatives/ customer service team keeps telling me to be patient . Yet I have and I still don't have my money. I need to get my refund ASAP please.

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Loss:

$505

Pros:

Low prices

Cons:

Delayed

Preferred solution: Full refund

User's recommendation: Ask for a manager

Natalia C Bnp

Natalia C Bnp |

Clay, Indiana

No water at hotel for days

Jan 21, 2024

1.0

I am staying at one of the OYO hotels (52624 State Highway 933, South Bend, Indiana, 46637) and there has been no water at this hotel for the past 5 days. The staff at the hotel have been saying the water would be on since the water has been off but are not willing to compensate or give the customers that are staying at the hotel a few nights free until the water gets turned back on. I have been a paying customer since November of 2023 and have never had a problem with the staff until now. I have a toddler and have not been able to give them a bath since the water has been off. I have tried to talk to them about when it would be on but their response is always the same: "I understand your concern ma'am but the water will be back on tomorrow. It was just a leak in one of the pipes."If water has been shutdown for more than 48 hours, then the staff has to or should give notice to the customers and either compensate them for their stay or give them any amount of nights free until the water has been turned back on. I nor should any customer staying at this hotel should continue to pay while there is no water. Hotel rooms are supposed to give water, heat, wifi, and television. Without one of the four, what is the point of charging someone without it? It's an essential part of being in a hotel. There is no reason why the staff here should have customers continue to pay if there's no water running. The other customers along with myself should be able to get a week free due to this huge inconvenience we are dealing with.

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Loss:

$300

Pros:

Cons:

No running water

Preferred solution: Be given a week free due to the inconvenience

User's recommendation: Make sure there is water running or your reservation is confirmed before coming.

Sintia Sbe

Jacksonville, Florida

My friend was physically assaulted by a hotel employee

Jan 12, 2024

Oyo Rooms - My friend was physically assaulted by a hotel employee - Image 2

We're late leaving our room The employee wasad as my friend left the room the employee hit him in the back of his hand sp l itting it open now he is bleeding very badly what are you going to do about this situation

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User's recommendation: Stay away from the crazy employees

Jameika M Osy

Rude management and room attendant.

Mar 02, 2024

1.3

Rooms were not clean toilet has urine all over. It floors were dirty bathtub was not clean and the beds were slept in and made over. Rum intended was rude in the morning when we telling us to get out. Drug addicts all

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Preferred solution: They need to be replace with workers and value your employment as well as your establishment

User's recommendation: Don’t stay at this hotel

Sintia Sbe

Houston, Texas

My friend was physically assaulted by an employee

Jan 06, 2024

Oyo Rooms - My friend was physically assaulted by an employee - Image 2

We were late checking out and a pissed off employee physically assaulted him splitting his head open with heavy bleedingstay

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User's recommendation: Stay away from this place

Fattaneh t |

Dundee, Florida

Dirty and unhealthy environments and rooms

Feb 18, 2024

1.0

This hotel is not safe , pool is dirty and rooms are dark , beds have no clean sheets, there is no pillow cases, staff are very rude, people at night do smoke and drug in the environment and their cars Pictures on the site is nowhere look like what we got

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Loss:

$390

Pros:

Rooms r big

Cons:

To old nasty everything
From smell to dirtyness

Preferred solution: Full refund

User's recommendation: If you have no choice just to book this place, u need to pack so much from clean sheets and pullover and blankets and shampoo and bring cooler cause the regrigrator dose not work and it freezes everything, and know that there nothing fun around this location

Lennia D

Double charged

Nov 09, 2023

Updated by user Nov 09, 2023

Was contacted by the company was told that even though there call center agents were the ones who told us to update the booking we needed to make a new booking they will not be refunding is anything will no longer be using this company or hotels at all

Original review Nov 09, 2023

Hello i was charged twice for a cancelled reservation. I called yesterday amd was given an email to email but havent gotten a resonse. I have received a refund in one of the 2 bit am still down 73 dollars i am happy to provide proof of this and did in my other emails. Please let me know the best watly to proceed as i dont want to ha e to go thru my bank to get this done. Thanks for your time.

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Loss:

$73

Pros:

Quick woth first refund

Cons:

Zero response and call center unhelpful

Preferred solution: Full refund

Bertha T Zyh

Mumbai, Maharashtra

I was charged twice 1 on line the next when I got to OYO

Mar 06, 2024

I booked a room at OYO was quoted $224 paid it on line the got here was charged again. I booked room for march1st-march9th. Iv been trying get help on the problem no answer on line or human person here at OYO.. I EITHER WANT MY 2ND MONEY RETURNED OR 9 MORE NIGHTS . MY NAME IS BERTHA TORRES .IM STAYING AT 6735W us HWY 90.if I

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Loss:

$224

Cons:

To many

Preferred solution: Price reduction

User's recommendation: If they dnt do right by their advertising I will call an go on EYE WITNESSES NEWS HERE IN S,A, TX TO EXPOSE THEM

Joshua S Csv

Haven't got my refund yet

Mar 08, 2024

My reservation was canceled and I haven't received a refund and it's been 2 weeks and I was told it would take 7 business days

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Preferred solution: Full refund

Bobby W Kyy

Bobby W Kyy |

Decatur, Texas

Refuse to give back deposit

Mar 27, 2024

1.3

No housekeeping Staff cant speak English Heater/conditioner doesnt work Refused to return deposit due to couple of pieces of ice melted on bed. After they refused to pay me my deposit. They threatened to call law enforcement and kicked us off the property A woman who smelled extremely bad screamed and spit in my husbands face The staff who did this turned out to be the managers but lied when I asked The man manager ran In and out of my room about 6 times while he watched me clean it and bag all the trash and make the beds. It was spotless besides a few pieces of ice began to melt. The man started yelling about it and cussed me out for the ice

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Loss:

$40

Pros:

Layout of hotel

Cons:

Foul language
Unprofessional
Brown stained towels and curtains

Preferred solution: Full refund

User's recommendation: Do not ever use Oyo again

Bobby W Kyy

Bobby W Kyy |

Dallas, Texas

Horrible service

Mar 27, 2024

1.0

The Oyo in Decatur Texas charged me a deposit of 40$. They would only return 20$ because there was a piece of ice on the bed! The checkin woman which is also the manager threatened me with police within the first two minutes of our confrontation. She speaks hardly any English. And was extremely dirty with a pungent smell. The two day stay costs us 139$. Im calling the health department and the government on these disgusting people. The woman was cussing and spitting

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User's recommendation: Do not use OYO. They have no standards. And are hateful

Santha C Uar |

Tulsa, Oklahoma

Extremely pissed off

Jan 24, 2024

Your worker put his hands on me for not moving fast enough for him I've sent pics of my marks and bruises

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Loss:

$1000

Preferred solution: I need my 1000.00 I paid and free room for a week

User's recommendation: Don't go there they have no respect for customers

Contact Information

Website:

www.oyorooms.com

Mailing Address:

3232, McKinney Ave,

Dallas , Texas 75204

United States

Phone:

+91 931 393 1393

Contact Oyo Rooms Customer Service

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Top Oyo Rooms Reviews

"NEED TO BE CREDITED FOR $30 PROMO"

"Ripped off"

Ripped off

Refund owed to me failed

It ruined my vacation

It’s disgusting and has to be reported to health department

I have not received my refund of 350.00 and I made a claim on January 30th.

No water at hotel for days

My friend was physically assaulted by a hotel employee

Rude management and room attendant.

My friend was physically assaulted by an employee

Dirty and unhealthy environments and rooms

Double charged

I was charged twice 1 on line the next when I got to OYO

Haven't got my refund yet

Refuse to give back deposit

Horrible service

Extremely pissed off

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